Shipping policy

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been confirmed.

Orders are not processed on weekends or public holidays.

During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

South Africa: 2–7 business days.

International: 7–21 business days (depending on the destination).

Please note that delivery times are estimates and may be affected by factors beyond our control, such as customs delays or courier disruptions.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and the shipping method selected.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available) so you can monitor your delivery.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the courier to resolve the issue as quickly as possible.

Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team, and we'll be happy to assist you.